I've been thinking about decluttering (I know, having 30+ websites across 3 providers, plus life isn't easy).
So I made the call to cut down on my Wealthy Affiliate provider and decrease my commitments online by about 40%, which will give me time to focus on online projects that matter when I do have time.
I connected with Wealthy Affiliate to let them know, and after that, they sent me a mail saying that they're sorry to see me go, and that my membership expires in another 597 days.
And that caught my eye – so I emailed them back to ask them to refund me instead of waiting for so long for my membership to lapse, and this is what they replied to me:
Oh shucks, that's a shame.
I've been having a really good time and experience in Wealthy Affiliate so far, and inasmuch as I can just suck it up and say “ok, it's in the fine print that I didn't read, obviously” – but I definitely do not agree with the no refund policy.
For the reason being that this is pretty much like a gym where we all get fitter and stronger in online business, and if I stop my membership, I should be able to get a pro-rated refund (that's what I asked for).
Yes, as business owners we get to make a lot of business decisions, and sometimes herein, such rules help some individuals to succeed, especially those who are prone to “buy, try and refund”.
But my take on it is to see it on a case-by-case basis and decide.
So I replied back to Carson and the team to reply his question on what they can propose if they don't want to refund, and see what happens from there.
This will be a reason why for people I encourage to join WA, I will not ask them to pay for the yearly membership (but they're still a strong and good company fundamentally).